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1、,薪酬體系的設(shè)計(jì)與管理,工資管理,薪酬管理的宏觀戰(zhàn)略,本節(jié)目標(biāo),在本節(jié)中，您會(huì)了解到以下內(nèi)容：薪酬的定義 薪酬管理的原則薪酬總體構(gòu)成薪酬戰(zhàn)略的組成部分薪酬管理的步驟,人是任何企業(yè)中最關(guān)鍵的資源，沒(méi)有了他/她，公司 的財(cái)力、物力均不能得到最佳的發(fā)揮People are the key resource in any organization.Without them neither its physical resources nor the financial resources will be used to their best effect.,薪資的定義,薪資：由一位雇主對(duì)一位受雇者，為

2、其已完成和將要完成的工作或已經(jīng)提供或?qū)⒁峁┑姆?wù)，可以貨幣結(jié)算并由共同協(xié)議或國(guó)家法律或條例給予以確定而憑書(shū)面或口頭雇傭合同致富的報(bào)酬或收入。,薪資的定義,薪資管理的目標(biāo) 組織目標(biāo) 1、保證組織可以招聘到所需要的人才； 2、穩(wěn)定有績(jī)效的員工； 3、給予員工報(bào)酬以增進(jìn)績(jī)效； 4、以工作對(duì)組織價(jià)值為取向，劃定各工作之間的合理差距，并 維持薪資給付的全面平衡； 5、具有隨市場(chǎng)及組織變動(dòng)以機(jī)動(dòng)調(diào)整的彈性； 6、便于解釋、了解、作業(yè)及控制； 7、講求成本效益而不耗時(shí)耗資。,薪資的定義,薪資管理的目標(biāo) 員工目標(biāo) 員工覺(jué)得所獲待遇合理及公平，并能配合生活費(fèi)及勞動(dòng)力市場(chǎng)之水準(zhǔn)和職責(zé)之增加，并隨之調(diào)整，進(jìn)而從中

3、建立至我期許的信心。,薪資的定義,工資管理的原則 公平性； 準(zhǔn)確性； 合理性。,薪資的定義,薪資政策 1、薪資水準(zhǔn)主位中位隨位,薪資的定義,薪資政策 2、薪資架構(gòu) 3、薪資基準(zhǔn) 4、薪資異動(dòng) 5、薪資控制 6、薪資溝通,薪資的定義,薪資作業(yè)過(guò)程 政策之發(fā)展 技術(shù) 結(jié)構(gòu)及給付 步驟 推行,薪資水準(zhǔn)薪資晉升薪資計(jì)劃薪資溝通,工作分析工作評(píng)價(jià)薪資調(diào)查薪資咨詢(xún),薪資預(yù)算工作劃等核薪薪資審核,薪資成本內(nèi)在結(jié)構(gòu)外在趨勢(shì),薪等給付水準(zhǔn)員工服益,薪資架構(gòu),薪資架構(gòu)的理念： 對(duì)內(nèi)公平性 對(duì)外公平性,薪資架構(gòu),薪資架構(gòu)的形成：建立公司薪資給付政策線進(jìn)行薪資調(diào)查建立薪等薪級(jí)制度薪等薪級(jí)的擴(kuò)延,薪資架構(gòu),薪資架構(gòu)的選

4、擇：等幅式薪資架構(gòu)連續(xù)式扇狀走向薪資架構(gòu)復(fù)式薪資架曲線型給薪趨勢(shì)線,薪資管理操作的必須步驟：,崗位分析崗位評(píng)估市場(chǎng)情況薪酬政策,對(duì)內(nèi)公平,對(duì)外公平,公平,Class Overview (課程展望）,Session 1: Compensation Program Management 薪酬管理概述Session 2: Market Survey 市場(chǎng)調(diào)研Session 3: Statistic Basics&Application 統(tǒng)計(jì)學(xué)基礎(chǔ)及應(yīng)用Session 4: Pay Structure Design 薪酬架構(gòu)的建立Session 5: Merit Pay System 基于業(yè)績(jī)的加薪計(jì)

5、劃Session 6: Compensation Cost 薪酬成本計(jì)算Session 7: Salary Administration 薪酬管理,Compensation Management薪酬管理概述,薪酬管理的任務(wù),To develop and deliver total compensation solution which must be：開(kāi)發(fā)與實(shí)施整體薪酬計(jì)劃，從而達(dá)到以下目的：Attracting ，retaining and motivating the best talent the company have吸引，保留及激勵(lì)本企業(yè)中的最佳人才Flexible enough

6、to support both business strategy and employees needs具有足夠的靈活性來(lái)支持業(yè)務(wù)戰(zhàn)略及員工需求Balanced with both competitiveness and affordability達(dá)到具有競(jìng)爭(zhēng)力及企業(yè)可負(fù)擔(dān)的平衡Easy to administrate/operate便于日常管理和操作To communicate the programs with clarity that make sure：清晰地對(duì)計(jì)劃進(jìn)行溝通，從而：The program is understood/accepted使薪酬計(jì)劃能被理解The expec

7、tations are well managed使員工的期望值處在適當(dāng)?shù)乃?薪酬策略,Focus on total compensation programs專(zhuān)注于整體薪酬體系的設(shè)計(jì)Leverage effective market survey to get competitive market information有效利用市場(chǎng)調(diào)研提供的市場(chǎng)信息Differentiate pay with the following to make sure equity 制定兩極分化的薪酬制度，使薪酬與以下因素相聯(lián)系Skills Using a skills based job system技能技巧

8、工作設(shè)置系統(tǒng)Performance linking with performance mgmt system工作表現(xiàn) 績(jī)效考評(píng)系統(tǒng)Value to the business using retention programs for top talent對(duì)業(yè)務(wù)的價(jià)值 留才計(jì)劃Efficient labor cost management “Using the money wisely”有效的人才成本管理 花錢(qián)的智慧,薪酬管理目標(biāo) - 平衡,Employee員工：,Balance point平衡點(diǎn)：,Competitiveness競(jìng)爭(zhēng)性Affordability可負(fù)擔(dān)性Flexibility靈活性

9、,Company公司：,Equity公平性Consistency一致性Valuable自我價(jià)值的體現(xiàn),Labor cost management勞動(dòng)力成本管理Merit system績(jī)效工資體系,薪酬管理角色分工,Compensation position工資政策Competitive position競(jìng)爭(zhēng)水平Labor cost人力資源成本,Company Executive -Decision 高層經(jīng)理 決策,Human Resources -Proposal 人力資源部 提議,Managers -Execution 中層主管 執(zhí)行,Job Evaluation system職位評(píng)估系統(tǒng)C

10、ompensation System工資體系Benchmarking市場(chǎng)調(diào)研Labor cost analysis人力成本分析,Job description evaluation職位描述，評(píng)估Performance evaluation工作表現(xiàn)評(píng)估Salary increase decision工資增長(zhǎng)幅度的決定,Discussion （討論）,What makes you to be a compensation professional?薪酬管理人員的素質(zhì),薪酬管理人員的素質(zhì),Internal understanding 內(nèi)部氣候的了解Understand the company bus

11、iness strategy and priorities公司業(yè)務(wù)戰(zhàn)略及重點(diǎn)Understand organization structure and jobs in the organization公司組織結(jié)構(gòu)及業(yè)務(wù)分布External understanding 外部環(huán)境的了解Economic environment 經(jīng)濟(jì)環(huán)境Labor market situation and trend 人力資源市場(chǎng)狀況及趨勢(shì) Labor law /policy update 勞動(dòng)法規(guī)政策的變化Networking / interpersonal skills 人際關(guān)系網(wǎng)Have a resources

12、 pool to leverage for information sharing for other companys practices可以有可信的資料來(lái)源Analytical skills for interpreting the market information分析能力及解釋市場(chǎng)信息Have fun with numbers!與數(shù)字共舞Good communication skills both oral and writing良好的口頭，筆頭溝通能力,Program Management Cycle 項(xiàng)目管理周期,Companys Strategy and plan公司策略,Hu

13、man Resources Strategy人力資源策略,Compensation Strategy薪酬策略,Evaluation 評(píng)估,Design 設(shè)計(jì),Communication &Training溝通與培訓(xùn),Administration 管理,Implementation 實(shí)施,Market Survey市場(chǎng)調(diào)查,市場(chǎng)調(diào)查的種類(lèi),Self conducted survey由本公司執(zhí)行進(jìn)行Buy survey report購(gòu)買(mǎi)調(diào)查報(bào)告Company sponsored survey公司召集的調(diào)查Participant in group sponsored survey參加小組召集的調(diào)查,

14、衡量各種市場(chǎng)調(diào)查的方法的投資回報(bào)率,Easy to conduct 實(shí)施的難易度Data quality 數(shù)據(jù)的質(zhì)量Cost 成本Turn over time 周期,不同調(diào)查方法之間的比較,服務(wù)申請(qǐng)的提出,Purpose of the survey 調(diào)研目的Target market 目標(biāo)市場(chǎng)Target jobs 目標(biāo)工作種類(lèi)Information required 所需要的信息Data of delivery expected 所需要的時(shí)間Contents of report required/Format 所需要的內(nèi)容形式Additional request,if any 其他要求等,服

15、務(wù)申請(qǐng)的提出- 練習(xí),Your company is a IT multi-national company based in Beijing ,the company is gong to set up a R&D center in Tianjin ,you do not have branch there currently.As a compensation professional,you are invited by the project office to give come advise on how to set up Tianjin R&D centers compens

16、ation and benefits terms. As you do not have contact in Tianjin , you decide to get some information from consulting company.Raise a ROS to state your needs貴公司是一家全球行的信息公司的北京分公司，現(xiàn)在天津并沒(méi)有任分支機(jī)構(gòu)。現(xiàn)要在天津建立一個(gè)研發(fā)中心，籌建處要求你幫助建立研發(fā)中心的薪酬福利體系，鑒于你在天津沒(méi)有任何聯(lián)系，你希望咨詢(xún)公司可以幫助你拿到一些資料請(qǐng)練習(xí)提出服務(wù)申請(qǐng),自我實(shí)施的調(diào)研,Purpose 目的Target market 目

17、標(biāo)市場(chǎng)Information needed 所需信息Method of survey 方法Telephone calls 電話訪談Email questionnaire 問(wèn)卷Design your questionnaire 設(shè)計(jì)問(wèn)題/問(wèn)卷Report 報(bào)告Result analysis 結(jié)果分析,Define your market 定義市場(chǎng),Your companys basic profile 你公司的基本情況Industry you are in 行業(yè)Type of organization 組織形式Major competitors 主要競(jìng)爭(zhēng)對(duì)手Other consideration

18、s in talent competing,image competing,management system competing,etc其他競(jìng)爭(zhēng)，人才，形象，管理風(fēng)格等Size of the market 市場(chǎng)的大小No less than 10 companies 不能少于10家公司Consistency consideration 連貫性Should maintain 80% repeated rate ever year to keep consistency每年80的一致性,Contents of survey 調(diào)研內(nèi)容,Cash Compensation items 現(xiàn)金項(xiàng)目Ben

19、efits practice 福利政策Pay policies 工資政策Retention policies 留才計(jì)劃Company profiles 公司的情況,Define your questions 問(wèn)題設(shè)定,Use common terms,put in explanations if necessary用通用的術(shù)語(yǔ)，必要時(shí)有解釋Use closed question with YON answer instead of open ended questions用是否問(wèn)題，不要用自由發(fā)揮問(wèn)題Make choices available for participants盡量使用選擇題,

20、Exercise （練習(xí)）,Company want to revisit the relocation allowance policy as the number of relocation is growing and the allowance is relative high and without update for 3 yearsPlease design a questionnaire so that you could ring around to get some market information公司現(xiàn)有的派遣津貼已經(jīng)有年沒(méi)有變化了，并且隨著業(yè)務(wù)量的增加，派遣人員總數(shù)

21、不斷上升，公司擔(dān)負(fù)不斷增加，想調(diào)整津貼金額請(qǐng)?jiān)O(shè)計(jì)調(diào)查問(wèn)卷以收集市場(chǎng)信息,Importance of Job Matching 工作類(lèi)比的重要性,Understand the methodology of survey companys benchmarking system了解調(diào)研公司的類(lèi)比系統(tǒng)及方法Understand the benchmarking job description provided by survey company了解調(diào)研公司提供的標(biāo)準(zhǔn)工作描述Understand internal organization and job description 了解本公司的組織及工作

22、種類(lèi)及工作內(nèi)容Invite business manager to participant in job matching activities why?必要時(shí)要邀請(qǐng)業(yè)務(wù)經(jīng)理參加工作類(lèi)比會(huì)議-為什么？,Survey data categories 調(diào)研數(shù)據(jù)的分類(lèi),Base pay 基本薪資Monthly base salary times 12基本月薪*12Guaranteed pay 固定收入Including allowances ,year end bonus without measurements包括津貼，年底固定獎(jiǎng)金Total cash 全部現(xiàn)金收入Including any va

23、riable bonus,incentive with measurements抱愧浮動(dòng)獎(jiǎng)金，銷(xiāo)售獎(jiǎng)金Total compensation Any cash payment or benefits portion包括其它及福利,Total Remuneration,Total Rem,Total Cash,Guaranteed Cash,Analysis of Survey Data 分析調(diào)研數(shù)據(jù),To understand 理解How data was collected 數(shù)據(jù)采集的方法 How to read the survey report 如何解讀調(diào)研報(bào)告What the data

24、represents for 數(shù)字會(huì)說(shuō)話How can we use the data 如何運(yùn)用數(shù)據(jù)Your competitive position 你公司的競(jìng)爭(zhēng)水平Define your future salary structure制定薪酬架構(gòu),Survey reports contents 調(diào)查報(bào)告內(nèi)容,Executive summary 概述A high level economic /labor market trend report對(duì)經(jīng)濟(jì)情況及人才市場(chǎng)走勢(shì)的概述Detailed remuneration dataUsually by job families 分工作種類(lèi)Marke

25、t position comparisonWhat is your companys pay position 你公司與市場(chǎng)平均水平的比較Questionnaire analysis 問(wèn)卷分析Salary administration policies 薪酬政策Benefits programs 福利項(xiàng)目Retention programs 留才計(jì)劃,Statistic Basics & Application統(tǒng)計(jì)學(xué)基礎(chǔ)及應(yīng)用,Statistics Terms 統(tǒng)計(jì)學(xué)基礎(chǔ),Mean 平均值Unweighted mean 不加權(quán)平均值Weighted mean 加權(quán)平均值Median 中值Per

26、centile 百分位值Quartile 區(qū)間,Mean 平均值,The average of a set of data points .it is sum of the data divided by the no. of points 一組數(shù)據(jù)的綜合除以個(gè)數(shù)Unweighted mean 不加權(quán)平均值Obtained by computing the average of the values of the data points直接平均法Weighted mean 加權(quán)平均值Obtained by weighting each value by the no. of data occu

27、rred then computing the average考慮每個(gè)數(shù)據(jù)的個(gè)數(shù)因素然后加以平均,Example of Computing Mean,Exercise of Computing Mean Refer to Survey Data,計(jì)算平均值的練習(xí),Exercise of Calculating Mean 計(jì)算平均值的練習(xí),Median 中值,The point along an ordered data points at which an equal no. of data points fall above and below在一組數(shù)據(jù)中，排序后有一半的數(shù)據(jù)在此之上，一半的

28、數(shù)據(jù)在此之下For an odd no. of data points ,median is the middle data points在奇數(shù)個(gè)數(shù)據(jù)中，中值就是排在最中間的那個(gè)數(shù)的值For an even no. of data points ,median is the average of the 2 middle-most data points在偶數(shù)個(gè)數(shù)據(jù)中，中值就是排在最中間的兩個(gè)數(shù)的平均值,Example of computing median(1) 計(jì)算中值的練習(xí)（1）,Example of computing median(2) 計(jì)算中值的練習(xí)（2）,Computing Pe

29、rcentile 計(jì)算百分位,Definitions (定義)Px , the desired percentile points,wherePx , 為所需的百分位點(diǎn)x , the percentile rank desired (e.g. 10 , 25 , etc.)x , 為所需的百分位v, the rank order position (from bottom ) for the percentile point value of interest , v is calculated as follows :V = x/100*(n+1)v，為從上至下排序后百分位點(diǎn)的位置V = x

30、/100*(n+1)n , the number of data points in the samplen，為數(shù)據(jù)的總量,Example of Computing Percentile (1)計(jì)算百分位的練習(xí)（1）,Computing P25 v = 25/100*(7+1)=2P25 should be the 2nd data point P25為下數(shù)第二個(gè)數(shù)據(jù)Which is 2800 So , p25 = 2800Please calculating P75 by self請(qǐng)計(jì)算P75,Example of Computing Percentile (2)計(jì)算百分位的練習(xí)（2）,Co

31、mputing P25 v = 25/100*(8+1)=2.25P25 should be the 2.25th data point which in between 2nd and 3rd data,P25為下數(shù)第2.25個(gè)數(shù)據(jù),也就是在第2與第3數(shù)據(jù)之間的一個(gè)數(shù)值Which is in between 2800 and 3000 So , p25 = 2800+0.25*(3000-2800) =2850Please calculating P75 by self請(qǐng)計(jì)算P75,Quartiles 區(qū)間,In compensation analysis ,percentiles are

32、often expressed in terms of quartiles.there are 4 quartiles in a set of data points把每一個(gè)區(qū)域分成4個(gè)區(qū)間1st quartile: the AREA where the bottom 25 percent of values occur ,corresponds to 25th percentile第一區(qū)間，市場(chǎng)上最低的25數(shù)據(jù)2nd quartile: the AREA where the 2nd 25 percent of values occur,corresponds to 50th percenti

33、le第二區(qū)間，市場(chǎng)上25P-50P之間的數(shù)據(jù)3rd quartile: the AREA where the 3rd 25 percent of values occur,corresponds to 75th percentile第三區(qū)間，市場(chǎng)上50P-75P之間的數(shù)據(jù)4th quartile: the AREA where the top 25 percent of values occur,corresponds to the 100th percentile第四區(qū)間，市場(chǎng)上最高的25的數(shù)據(jù),Market survey analysis市場(chǎng)調(diào)研結(jié)果分析,Read & understand the reports運(yùn)用統(tǒng)計(jì)學(xué)知識(shí)讀懂報(bào)告Data comparison apple to apple 數(shù)據(jù)比較Time :age market data 與時(shí)俱進(jìn)的市場(chǎng)數(shù)據(jù)Value:marke