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1、,The Hotel English,Greeting Direction Thanks Apologies Check in Farewell Hotel place,酒店基礎英語培訓,By XXX,Etiquette 酒店禮儀,關于禮儀What is etiquette?,禮貌,儀表,專業(yè),得體,周全,在面對語言不通的外籍人士時，一定要多加利用手勢和肢體語言。用短句，簡化自己的英語表達從而避免錯誤。,Tips 小貼士:,目,錄,CONTENTS,Part 1,Part 2,Part 3,Part 4,Part 5,Part 6,Part 7,GREETING,Greeting Direct

2、ion Thanks Apologies Check in Farewell Hotel place,問候與歡迎,Part One,Greeting 問候與歡迎,情景 1：當國外客人來到大門前/前臺時,The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional pr

3、oduction model, and create a new PPT experience.,Hello, sir! Welcome!先生您好，歡迎！,Good afternoon, sir! Welcome to Ibis Hotel/our hotel!下午好先生，歡迎光臨宜必思酒店！,Good evening, Ms. Nice to meet you in our hotel. May I help you?晚上好小姐，歡迎光臨，請問我能為您服務嗎？,Greeting 問候與歡迎,DIRECTION,Greeting Direction Thanks Apologies Check

4、 in Farewell Hotel place,指路與帶領,Part Two,Direction 指路與帶領,請跟隨我來。,在那邊。（用手指明方向）,一直往前走。,往左/右轉(zhuǎn)。,請到2樓。,上/下樓。,這邊請。,Direction 指路與帶領,情景 2：當國外客人需要前臺帶領或指明到某處時,The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satis

5、fied. RAPIDPPT differs from the traditional production model, and create a new PPT experience.,Excuse me, wheres the toilet/restroom please?請問洗手間在哪兒？,Its over there. Turn right at the corner, please. 在那邊，前面角落處右轉(zhuǎn)。/ Please go to the 2nd floor. Youll see it after you get off the elevator.請您上2樓，出電梯就可以看到

6、。,Thank you. 謝謝！,My pleasure./You are welcome. 不客氣,Useful Words 常用詞回顧,在哪里？Where is/Wheres?,1,2,3,衛(wèi)生間/洗手間toilet/restroom/washroom,電梯Elevator/lift,4,左/右轉(zhuǎn)Turn left/right,5,一二三樓First/second/1st/2nd/3rd/4th,6,（從）下來Get off,THANKS,Greeting Direction Thanks Apologies Check in Farewell Hotel place,感謝與回答,Part

7、 Three,Thanks 感謝與回答,01 如何表達感謝？,Thank you (so/very much). 謝謝您（非常感謝）。,Thanks a lot.多謝。,Thank you for coming.謝謝您的光臨。,Thank you for staying in our hotel. 感謝您在我們飯店下榻。,Thanks for your help. 謝謝你的幫助。,Im very grateful to you. 非常感謝您。,02 感謝的應答：,You are welcome./Welcome! 不用謝。,My pleasure./With pleasure. 樂意效勞。,D

8、ont mention it. 何足掛齒。,Its very kind of you./You are so kind.您真客氣。,Thanks 感謝與回答,情景 3：當國外客人向你表示感謝，要懂得接受他的謝意,Thank you!(Thanks a lot!)謝謝！,My pleasure./You are welcome. 不客氣,Thanks 感謝與回答,APOLOGIES,Greeting Direction Thanks Apologies Check in Farewell Hotel place,致歉與答復,Part Four,Apologies 致歉與答復,01 真誠及時的道歉

9、有時會很好的緩和尷尬氣氛,Excuse me. 請原諒/打擾一下,Im sorry./Sorry. 對不起,Its my fault. 這是我的錯。,I apologize. 我抱歉。,我向你道歉。,I apologize for you/it/this.,02 道歉的答復：,Thats all right這沒什么。,Thats/Its OK. 沒事。,It doesnt matter. 沒關系。,Never mind. 不要緊，沒關系。,Apologies 致歉與答復,CHECK IN,Greeting Direction Thanks Apologies Check in Farewell

10、 Hotel place,入住,Part Five,Check in 入住,情景 4：詢問是否有預訂,Did you have a reservation with us? /Did you make a reservation, please? 您有預訂嗎,No, I just arrived in this place.沒有，我剛到這里。,We have single rooms, double rooms, suites and luxury suites in our hotel. 我們有單間、雙人間、套間和豪華套間。,I want a single room with window.

11、 單人間，有窗戶。,Im sorry, we dont have any single rooms left/all single rooms have been booked, would you like a double room? ? 對不起，我們沒有單間了，雙人間可以嗎？。,Yes, please. 可以。,Useful Words 常用詞回顧,預訂Reservation/bookMake/have a reservation,1,2,3,到達arrive,Single room 單間 double room 雙人間 suite 套間 luxury suite 豪華套間,4,Like

12、 喜歡像 prefer 更喜歡（比較級）,5,留下離開Leave,6,英語中的肯定答復Yes, please./Yep./OK, sir./Certainly, sir./Sure. no problem.,Check in 入住,情景 5：詢問入住天數(shù)、人數(shù),The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT d

13、iffers from the traditional production model, and create a new PPT experience.,Two days, please.住兩天。,How long do you plan/expect to stay?/How many days will you stay? 請問需要住幾天？,Only myself.只有我一個人。,OK. How many people are there, please?您一起有幾個人？,OK, sir. Please wait a moment/second.好的，請稍等。,多久How long,1

14、,2,3,多少How many,待留保持Stay,4,Wait a moment/second/minute. 稍等一下,5,期望想做Expect,6,等待Wait,Useful Words 常用詞回顧,Check in 入住,情景 6：詢問房價,The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs

15、from the traditional production model, and create a new PPT experience.,Whats the room rate today? 今天房價多少？,OK, Ill take it for two nights. 一個單人間，住兩晚。,The price of a single room is 170 RMB per day./The single room rate is 170RMB per day.單間的房費是每天170元。,Sure, no problem. Thank you very much, sir. 沒問題，先生

16、。非常感謝。,多少錢？How muchWhats the price of,1,2,3,房價Room rate/price,人民幣 RMB,4,折扣 discountCould you give me any discount?有折扣嗎？,Useful Words 常用詞回顧,01,02,03,04,05,06,May I have your passport, please? 麻煩出示一下您的護照。,Your room number is 246 on the second floor.您的房號是二樓的246室。,Heres your key card/room card.這是您的房卡。,You may keep the room till 2PM.您可以將房間保留到下午2點。,Do you need a morning/wake-up call, please?需要叫早服務嗎？,We have breakfast for free on 2nd floor each morning from 7:30-9:30.早餐免費，每天上午7:30到9:30在2樓。,Check in 入住,