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1、酒店常用英語(yǔ)詞匯服務(wù)臺(tái)常用詞匯management經(jīng)營(yíng)、管理marketprice市價(jià)cashiersdesk兌換處coin硬幣accountingdesk帳務(wù)處check-outtime退房時(shí)間voucher證件pricelist價(jià)目表check,cheque支票sign(動(dòng))簽字interest利息form表格reservation預(yù)訂receptiondesk接待處tip小費(fèi)reservationdesk預(yù)訂處luggageoffice行李房perthousand千分之spare(形)多余的postpone(動(dòng))延期cancel(動(dòng))取消travelerscheque旅行支票pay(動(dòng))

2、付款fill(動(dòng))填寫administration管理、經(jīng)營(yíng)note紙幣registrationdesk入宿登記處lobby前廳luggagerack行李架visitcard名片identificationcard身份證rateofexchange兌換率conversionrate換算率charge(動(dòng))收費(fèi)bill帳單changemoney換錢procedure手續(xù)、程序informationdesk問(wèn)詢處luggagelabel行李標(biāo)簽overbooking超額訂房percent百分之reasonable(形)合理的cash(動(dòng))兌換keep(動(dòng))保留、保存bankdraft匯票accep

3、t(動(dòng))接受procedurefee手續(xù)費(fèi)fillintheform填表 電訊服務(wù)operator電話員housephone內(nèi)部電話specialline專線dialanumber撥號(hào)碼holdtheline別掛電話cantputsomebodythrough接不通ordinarytelegram普通電話receiver聽筒cityphone城市電話telephonenumber電話號(hào)碼replacethephone掛上電話Line,please.請(qǐng)接外線。Thelineisbusy(engaged)占線。sendatelegram(cable)發(fā)電報(bào)longdistance長(zhǎng)途電話telep

4、honedirectory電話簿callsomebodyup打電話給某人canthearsomebody聽不見cantgetthrough打不通inlandtelegram國(guó)內(nèi)電報(bào)ordinarymail平信switchboard交換臺(tái)centralexchange電話總局Theconnectionisbad.聽不清。expresstelegram加快電報(bào)specialdispatch專電registeredfee掛號(hào)郵資postcard明信片客房設(shè)備、用品escalator自動(dòng)樓梯bookshelf書架groundfloor(英)底，層，一樓cabinet櫥柜switch開關(guān)venetian

5、blind百葉窗簾curtain窗簾wastebasket字紙簍teatrolley活動(dòng)茶幾nighttable床頭柜firstfloor(英)二樓，(美)一樓foldingscreen屏風(fēng)hanger掛鉤plug插頭wall plate壁上掛盤Chinesepainting國(guó)畫elevator,lift電梯drawer抽屜secondfloor(英)三樓，(美)二樓spring彈簧cushion靠墊，墊子socket插座，插口sitting room起居室voltage電壓floor樓層，地板carpentry(總稱)木器teatable茶幾bedclothes床上用品quilt被子matt

6、ress床墊thermos熱水瓶transformer變壓器酒店簡(jiǎn)明英語(yǔ)全集Basic English for hotel service稱謂：1、 直接稱謂：Mr.XXX, Mrs.XXX, Ms.XXX, Miss.XXX, Sir, Madam, Gentlemen, Lady, young gentleman.2、 間接稱謂：the lady with you, the gentleman with you, that lady, that gentleman.問(wèn)好：1、 Good morning, sir/madam早上好！先生/夫人。2、 Good afternoon, sir/m

7、adam下午好！先生/夫人。3、 Good evening, sir/madam晚上好！先生/夫人。4、 How are you today, sir?答：Thank you. And you? 先生，今天一切都好嗎？很好，謝謝。你呢？ 歡迎：1、 Welcome to the Guangdong Foreign Businessmen Club/Hotel.歡迎光臨外商活動(dòng)中心。2、 Welcome to our restaurant.歡迎光臨我們酒店。3、 Were glad to see you again.我們很高興能再見到您。詢問(wèn)/征詢：1、 May I have your name

8、, please?請(qǐng)問(wèn)您叫什么名字？2、 Your initials, please?請(qǐng)問(wèn)您的名字首寫字母？3、 May I have your first name?請(qǐng)告訴我您的名字。4、 May I take your order now?我現(xiàn)在為您下單好嗎？5、 May I have your room number?請(qǐng)您告訴我您的房間號(hào)，好嗎？6、 May I have your signature, sir?here please.先生，請(qǐng)您把名字簽這兒，好嗎？7、 May I know who Im talking with?(打電話時(shí)用)請(qǐng)問(wèn)您是哪位？8、 May I ask w

9、ho is next?請(qǐng)問(wèn)下一位是哪位？9、 May I be of service, madam?請(qǐng)問(wèn)這位夫人，我能為您做些什么？10、 May I recommend our, sir?先生，我能為您推薦我們11、 May I help you withmadam?夫人，我能幫您做12、 Would you like me to book a for you?需要我為您訂13、 Would you like to sit by the window?您喜歡坐在靠窗邊的位置嗎？14、 Would you like to have a cup of tea?來(lái)杯咖啡如何？15、 Is ther

10、e anything else I can do for you, madam?這兒需要我?guī)兔幔?6、 How about a您覺(jué)得怎樣？祝愿/祝福：1、 Have a pleasant stay at our hotel, sir.愿您在我們中心，一切順心開心。2、 Have a pleasant stay with us, madam.夫人，愿您和我們?cè)谝黄痖_開心心。3、 Have a nice day!祝您今天一切都好！4、 Have a pleasant evening.愿您擁有一個(gè)愉快的晚上。5、 Have a good weekend!周末愉快！6、 Have a good da

11、y.祝您今天一切都好！7、 Enjoy your stay/day.愿您在這兒玩得開心。8、 Happy New Year!新年快樂(lè)！9、 Merry Christmas!圣誕快樂(lè)！10、 Happy Birthday!生日快樂(lè)！對(duì)一般祝愿的回答：1、 You too, Mr.也希望您也一樣2、 The same to you, sir/madam.也希望您也一樣。致謝：1、 Thank you.謝謝。2、 Thank you very much.非常感謝。3、 Thank you for telling us.感謝您的慷慨陳詞。4、 Thank you for your compliment

12、.謝謝您的贊美。5、 Thank you for coming.感謝您的到來(lái)。6、 Thank you for calling.謝謝您打電話給我。7、 Thank you for waiting.謝謝您在此等我。8、 Thank you for being so understanding.理解萬(wàn)歲。9、 Thats very kind of you. Thank you very much.非常感謝。對(duì)致謝的回答1、 You are welcome.不用謝。2、 With pleasure.這是我的榮幸。3、 My pleasure.這是我們榮幸。4、 Thank you.謝謝。5、 Gla

13、d to be of service. Please feel free to contact us anytime.很高興能為您服務(wù)，有需要請(qǐng)隨時(shí)聯(lián)系我們。致歉：1、 Excuse me.不好意思，打擾了。2、 Im awfully sorry.我感到十分的抱歉。3、 I beg your pardon, sir.先生，您能再說(shuō)一次嗎？4、 Excuse me for interrupting.(不得不打擾客人時(shí))不好意思，打擾了。5、 Sorry to have bothered you.不好意思，打擾了。6、 Im very sorry. There could have been a mistake. I do apologize. 非常抱歉，這兒肯定是出錯(cuò)了。真的對(duì)不起。7、 Im sorry. Would you excuse me, please.對(duì)不起。您能原諒我嗎？