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1、酒店常用英語詞匯 服務臺常用詞匯management 經營、管理market price 市價cashiers desk 兌換處coin 硬幣accounting desk 帳務處check_out time 退房時間voucher 證件price list 價目表check, cheque 支票sign (動)簽字interest 利息form 表格reservation 預訂reception desk 接待處tip 小費reservation desk 預訂處luggage office 行李房per thousand 千分之spare (形)多余的postpone (動)延期cance

2、l (動)取消travellers cheque 旅行支票pay (動)付款fill (動)填寫administration 管理、經營note 紙幣registration desk 入宿登記處lobby 前廳luggage rack 行李架visit card 名片identification card 身份證rate of exchange 兌換率conversion rate 換算率charge (動)收費bill 帳單change money 換錢procedure 手續(xù)、程序information desk 問詢處luggage label 行李標簽overbooking 超額訂房

3、per cent 百分之reasonable (形)合理的cash (動)兌換keep (動)保留、保存bank draft 匯票accept (動)接受procedure fee 手續(xù)費fill in the form 填表 電訊服務operator 電話員house phone 內部電話special line 專線dial a number 撥號碼hold the line 別掛電話cant put somebody through 接不通ordinary telegram 普通電話receiver 聽筒city phone 城市電話telephone number 電話號碼replac

4、e the phone 掛上電話Line, please. 請接外線。The line is busy(engaged) 占線。send a telegram(cable) 發(fā)電報long distance 長途電話telephone directory 電話簿call somebody up 打電話給某人cant hear somebody 聽不見cant get through 打不通inland telegram 國內電報ordinary mail 平信switchboard 交換臺central exchange 電話總局The connection is bad. 聽不清。expre

5、ss telegram 加快電報special despatch 專電registered fee 掛號郵資postcard 明信片 客房設備、用品escalator 自動樓梯bookshelf 書架ground floor (英)底，層，一樓cabinet 櫥柜switch 開關venetian blind 百葉窗簾curtain 窗簾wastebasket 字紙簍tea trolley 活動茶幾night table 床頭柜first floor (英)二樓，(美)一樓folding screen 屏風hanger 掛鉤plug 插頭wall_plate 壁上掛盤Chinese paint

6、ing 國畫elevator, lift 電梯drawer 抽屜second floor (英)三樓，(美)二樓spring 彈簧cushion 靠墊，墊子socket 插座，插口sitting_room 起居室voltage 電壓floor 樓層，地板carpentry (總稱)木器tea table 茶幾bedclothes 床上用品quilt 被子mattress 床墊thermos 熱水瓶 transformer 變壓器酒店常用英語來源： 日期：2006-01-04 20:38:31 閱讀 45509 次 作者:歡迎和問候語：1、Good morning(afternoon , eve

7、ning) , sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好?。ǔ醮我娒妫〨lad to meet you .很高興見到您。3、How are you?您好嗎？Fine , Thanks . And you ?很好，謝謝。您好嗎？4、Welcome to our hotel (restaurant , shop).歡迎到我們賓館（餐廳、商店）來。5、Wish you a most pleasant stay in our hotel .愿您在我們賓館過得愉快。6、I hope you will enjoy your stay with us.希望

8、您在我們賓館過得愉快。（客人剛入店時）I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。（客人在飯店逗留期間）I hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。（客人離店時）7、Have a good time!祝您過得愉快！電話用語：8、*hotel , front desk . Can I help you?*飯店，前廳。您找誰？9、Sorry , Ive dialed the wrong number .對不起，我撥錯號了。10、May I speak to your

9、general manager?能和你們總經理說話嗎？Speaking.我就是。11、Sorry , he is not in at the moment .對不起，他現在不在。Would you like to leave a message ?您要留口信嗎？12、Pardon.對不起，請再說一遍，好嗎？I beg your pardon.對不起，請再說一遍，好嗎？祝賀語：13、Congratulations!祝賀您！14、Happy birthday!生日快樂！15、Happy new year!新年快樂！16、Merry Christmas!圣誕快樂！17、Have a nice hol

10、iday!假日快樂！18、Wish you every success!祝您成功！答謝和答應語:19、Thank you (very much) .謝謝您（非常感謝）。20、Thank you for your advice (information , help)感謝您的忠告（信息、幫助）。21、Its very kind of you .謝謝，您真客氣。22、You are welcome .不用謝。23、Not at all.不用謝。Dont mention it .不用謝。24、Its my pleasure .非常高興為您服務。(With pleasure.)(My pleasure

11、.)25、I am at your service .樂意為您效勞。26、Thank you for staying in our hotel.感謝您在我們酒店下榻。27、Im sorry .很抱歉。28、Excuse me .對不起。29、Im sorry ,Its my fault.很抱歉。那是我的過錯。30、Sorry to have kept you waiting .對不起，讓您久等了。31、Sorry to interrupt you .對不起，打擾您了。32、Im sorry about this.對此表示抱歉。33、I apologize for this.我為此道歉。34、T

12、hats all right.沒關系。35、Lets forget it.算了吧。征詢語：36、Can(May)I help you?我能幫您什么嗎？Yes, please.好的。37、What can I do for you .我能為您干點什么？38、Is there anything I can do for you ?有什么能為您效勞的嗎？39、Just a moment , please.請稍等一下。40、May I use your phone?我能借用您的電話嗎？Certainly.當然可以。Yes, of course .當然可以。指路用語:41、Go upstairs/dow

13、nstairs.上樓/下樓。42、Its on the second (third) floor .在二（三）樓。43、Excuse me.對不起。Where is the washroom (restroom, elevator)?請問盥洗室（休息室、電梯）在哪兒？This way ,please.請這邊走Turn left /right.往左轉/右轉。45、Its in the lobby near the main entrance.在大廳靠近大門。46、Its in the basement at the end of the corridor.在地下室走廊盡頭。提醒用語：47、Min

14、d/(Watch)your step.請走好。48、Please be careful.請當心。49、Please dont leave anything behind.請別遺忘您的東西。50、Dont worry.別擔心。51、Take it easy.放心好了。52、Please dont smoke here.請不要在這邊抽煙。 告別語：53、Goodbye.再見。54、See you late.再見。55、Good night .晚安。56、See you tomorrow.明天見。57、Goodbye and thank you for coming.再見，謝謝您的光臨。58、Goo

15、dbye and hope to see you again.再見，希望再見到您。59、Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好運！前廳：1、Have you a reservation?您預定過了嗎？2、May I know your name and room number?您能告訴我您的名字與房間號嗎？3、Here is your room key.給您房間鑰匙。4、Please pay at the cashiers desk over there.請去那邊帳臺付款。5、Are

16、these your baggage?這些是您的行李嗎？May I take them for you?我來幫您拿好嗎？客房部6、Housekeeping .May I come in?客房服務員，我可以進來嗎？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.請把要洗的東西放在浴室門后的洗衣袋中。8、I hope Im not disturbing you.我希望沒有打擾您。9、One moment ,madam. Ill bring them to you right away .

17、等一會兒，夫人。我馬上送來。10、Ill send for an electrician( doctor , )我給您請電工（大夫）。餐飲部：11、Sit down , please .Here is the menu.請坐，給您菜單，先生。May I take your order ,sir?您要點菜嗎？12、What would you like to have ,coffee or tea?您要喝咖啡還是茶？13、Would you like to have any wine with you dinner?您用餐時要喝點酒嗎？14、Service hours are:（餐廳）供應時間是

18、：7:00a.m.to 9:00a.m.for breakfast.早餐7點到9點。11:30a.m.to1: 30p.m.for lunch.午餐11點半到1點半。6:30p.m.to 8:30p.m.for dinner.晚餐6點半到8點半。15、Here is the bill. Please sign it.這是您的帳單，請簽字。銷售用語：1、What kind of rooms(foods) would you like to have?您需要什么樣的房間（吃什么樣的菜）？2、Here is a brochure of our hotel and tariff.這是介紹我們飯店的小冊

19、子和價目表。3、Well give you a 10%(ten percent ) discount.我們給您九折優(yōu)惠。4、Well offer tour guides complimentary breakfasts.我們給陪同提供免費早餐。5、We accept your terms.我們接受您的條件。公關用語：6、May I introduce myself?讓我介紹我自己。7、May I present you a litter souvenir?請接受我們的一點小紀念品。8、Lets drink to our friendship!為我們的友誼干杯！9、Let me propose

20、a toast to the health of our guests!建議為在座客人的健康干杯！10、Cheers!干杯！(Bottoms!)征求意見用語：11、How do you like Chinese food?您喜歡中國菜嗎？12、What do you think of our service ?您對我們的服務有什么意見？13、Thank you for your comments(compliment, suggestions).謝謝您給我們提的意見（贊揚、建議）。14、Im afraid its against the hotels regulations.這是違反飯店規(guī)章制

21、度的。15、In our hotel we dont accept tips.我們飯店是不收小費的。Its our pleasure to serve our guests well.我們?yōu)槟転榭腿朔蘸枚械礁吲d。Thank you all the same.然而，還是要謝謝您。16、Im afraid youll have to pay for thedamage.您必須賠償。17、Thank you for telling us about it.謝謝您告訴我們Ill look into the mater right away.我馬上去處理這件事情。18、Iassure you it

22、wont happen again.我保證此類事情不會再發(fā)生。19、Please dont worry ,sir (madam)先生（夫人），請不必擔心。I; send someone up to your room right away.我馬上派人到你的房間去。20、I cant guarantee anything ,but Ill try my best.我不能保證，但我會盡力而為。21、What can I show you.您要買什么？22、How do you like this fashion (color ,size ,design )?您喜歡這種款式（顏色、尺寸、圖案）嗎？2

23、3、The extra large size of this color is out of stock.這種顏色的特大號已經賣完了。Please try us again tomorrow.請明天再來看看。24、They are altogether 175(one hundred and seventy-five) yuan.共計175元。You may pay in cash or with credit card.您可以付現金也可以用信用卡。25、You have made a good choice, you have very good taste.您真會買東西。您眼力真好酒店簡明

24、英語全集Basic english for hotel service稱謂：1、直接稱謂：Mr.XXX, Mrs.XXX, Ms.XXX, Miss.XXX, Sir, Madam, Gentlemen, Lady, young gentleman.2、 間接稱謂：the lady with you, the gentleman with you, that lady, that gentleman.問好：1、Good morning, sir/madam早上好！先生/夫人。2、Good afternoon, sir/madam下午好！先生/夫人。3、Good evening, sir/mad

25、am晚上好！先生/夫人。4、How are you today, sir? 回答：Thank you. And you?先生，今天一切都好嗎？ 很好，謝謝。你呢？ 歡迎：1、Welcome to the Guangdong Foreign Businessmen Club/Hotel.歡迎光臨外商活動中心。2、Welcome to our restaurant.歡迎光臨我們酒店。3、Were glad to see you again.我們很高興能再見到您。詢問/征詢：1、May I have your name, please?請問您叫什么名字？2、Your initials, please

26、?請問您的名字首寫字母？3、May I have your first name?請告訴我您的名字。4、May I take your order now?我現在為您下單好嗎？5、May I have your room number?請您告訴我您的房間號，好嗎？6、May I have your signature, sir?here please.先生，請您把名字簽這兒，好嗎？7、May I know who Im talking with?(打電話時用)請問您是哪位？8、May I ask who is next?請問下一位是哪位？9、May I be of service, madam

27、?請問這位夫人，我能為您做些什么？10、May I recommend our, sir?先生，我能為您推薦我們11、May I help you withmadam?夫人，我能幫您做12、Would you like me to book a for you?需要我為您訂13、Would you like to sit by the window?您喜歡坐在靠窗邊的位置嗎？14、Would you like to have a cup of tea?來杯咖啡如何？15、Is there anything else I can do for you, madam?這兒需要我?guī)兔幔?6、How

28、 about a您覺得怎樣？ 祝愿/祝福：1、Have a pleasant stay at our hotel, sir.愿您在我們中心，一切順心開心。2、Have a pleasant stay with us, madam.夫人，愿您和我們在一起開開心心。3、Have a nice day!祝您今天一切都好！4、Have a pleasant evening.愿您擁有一個愉快的晚上。5、Have a good weekend!周末愉快！6、Have a good day.祝您今天一切都好！7、Enjoy your stay/day.愿您在這兒玩得開心。8、Happy New Year!新

29、年快樂！9、Merry Christmas!圣誕快樂！10、Happy Birthday!生日快樂！ 對一般祝愿的回答：1、You too, Mr也希望您也一樣2、The same to you, sir/madam.也希望您也一樣。 致謝：1、Thank you.謝謝。2、Thank you very much.非常感謝。3、Thank you for telling us.感謝您的慷慨陳詞。4、Thank you for your compliment.謝謝您的贊美。5、Thank you for coming.感謝您的到來。6、Thank you for calling.謝謝您打電話給我。7、Thank you for waiting.謝謝您在此等我。8、Thank you for being so understanding.理解萬歲。9、Thats very kind of you. Thank you very much.非常感謝。 對致謝的回答1、You are welcome.不用謝。2、With pleasure.這是我的榮幸。3、My pleasure.這是我們榮幸。4、Thank you.謝謝。5、Glad to