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1、商務電話英語實用口語一 怎樣連接內(nèi)線電話 史密斯先生，DEF電腦公司的布朗先生找您。 B: Can you find out what he wants 你可以問他有什么事嗎 A: Yes, Mr. Smith. 好的，史密斯先生。 2：Im sorry to have kept you waiting, Mr. Brown. 對不起，布朗先生，讓您久等了。 A: Im sorry to have kept you waiting, Mr.Brown. Mr. Smith is rather busy right now and would like to know what you wish

2、 to speak to him about. 對不起，布朗先生，讓您久等了。史密斯先生現(xiàn)在非常忙，他想知道你有什么事對他說。 B: Alright. I want to talk about developing some other software. 好的。我想說一下有關開發(fā)一些其他軟件的事。 A: I see. Thank you very much, Mr. Brown.Would you wait a moment, please 明白了，謝謝您，布朗先生。請你等一下好嗎 其他表達法： Ill put you through to Mr. Smith. 我把你的電話接給史密斯先生。

3、二 怎樣面對生氣的客戶 1：Whatsthe matter 怎么了 A: Look! Ive had enough. 聽著!我受夠了! B: Whats the matter 怎么了 A: If you cant get this straightened out,Im going to a different firm! 如果你們解決不了這個問題，我就要去找另一家公司了! 2：I understand why youre angry, and believe me, we are doing everything in our power to work this out. 我理解您惱火的原

4、因。請相信我，我們正盡一切所能解決這個問題。 A: I understand why youre angry, and believe me, we are doing everything in our power to work this out. 我理解您惱火的原因。請相信我xfrom 商務英語口語;怎樣連接內(nèi)線電話_怎樣面對生氣的客戶_怎樣請求回復來自學優(yōu)網(wǎng) endx，我們正盡一切所能解決這個問題。 B: Well, obviously, what youre doing is not good enough! 可是，很明顯，你們所做的還遠遠不夠! A: If you could ju

5、st give us a few moredays, we should be able to get this problem ironed out. 如果你能給我們幾天時間，我們一定能把這個問題解決好的。三 電話詢問是否能親自去廠家拜訪 Ivan: By the courtesy of Mr.Johnson,we are given to understand the name and address of your company.if it is not too much trouble,we look foward to our tour for your firm, and mor

6、eover,we would like to talk to some of the technicians. 承蒙約翰先生的介紹，我們得知貴公司的名稱和地址。如果不是太麻煩的話，我們盼著參觀你們的工廠，并想與一些技術員談一談. Ken: Thanks for your calling,ok,please let me know when you are free,we will arrange the tour for you in advance. 謝謝你的致電，好的，請告訴我你們什么時候有空，我們好提前作安排 Ivan: Thank you very much,ill give you

7、a call 非常感謝，今天下午我會給你電話以確認，再沒有比親自去看看更好的了. Ken: Thants for sure,i believe that you will know our products betterafter the visit. 的確如此，我相信參觀完之后你會對我們的產(chǎn)品更加了解.四 與客戶還價的商務電話口語 1.Ill respond to your counter-offer by reducing our price by three dollars. 我同意你們的還價，減價3元。 2. If the price is higher than that, wed

8、rather call the whole deal off. 如果價格比這還高，我們寧愿放棄這樁生意。 3. Its absolutely out of the question for us to reduce our price to your level. 我們不可能將價格降到你方所要求的那樣低。 4. We cant accept your offer unless the price is reduced by 5%. 除非你們減價5%，否則我們無法接受報盤。 5. We make a counter-offer to you of $150 per metric ton F.O.

9、B. London. 我們還價為每公噸倫敦離岸價150美元。 6. Your counteroffer is too low and we cant accept it. 你方還價太低了，我方無法接受。 7. Im afraid I dont find your price competitive at all. 我看你們的報價毫無任何競爭性。 8. If you insist on your price and refuse to make any concession, there will be not much point in further discussion. 如果你方堅持自己

10、的價格，不作讓步，我們沒有必要再談下去了。 9. Lets have your counteroffer. 請還個價。 10. Still, I think it unwise for either of us to insist on his own price. 不過，我認為彼此都堅持自己的價格是不明智的。 11. We think your offer is too high, which is difficult for us to accept. 我們認為你方的報價太高了，我方難以接受。 12. Our offer is reasonable and realistic. It comes in line with the prevailing market. 我方的報價是合理的、現(xiàn)實的，符合當前市場的價格水平。 12