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1、 Careers in Hospitality IndustryUnit 1 Careers in Hospitality IndustryEnglish for Hospitality Workplacesair-hostessdriverflightattendantbellmanreceptionistconciergehousekeeperbutlertourguidetourleaderinterpretertouroperatortravelagentshopassistanttherapistwaiterhostesswaitresscookbartenderbakersomme

2、lierchefbaristaUnit 1 Careers in Hospitality IndustryEnglish for Hospitality WorkplacesCould you tell us who they arehousekeeperbellmanUnit 1 Careers in Hospitality IndustryEnglish for Hospitality WorkplaceshostesswaiterUnit 1 Careers in Hospitality IndustryEnglish for Hospitality WorkplacesKnowyour

3、selfbetterSelf-assessmentUnit 1 Careers in Hospitality IndustryPersonalityInterestsValueSkillsEnglish for Hospitality WorkplacesPersonality:What do you think of your personality?activeaggressiveambitiousaudaciouscooperativeenthusiasticfriendlyintroversivekind-heartedopen-mindedoutgoingquietsenseofhu

4、morshysweet-temperedfashion-mindedUnit 1 Careers in Hospitality IndustryEnglish for Hospitality WorkplacesInterest:What are you interested in?readingtravelingsingingdancingsportsrunningphotographymusicwritingmountainclimbingrockclimbingchesscardspaintingknittingfishingdivingUnit 1 Careers in Hospita

5、lity IndustryEnglish for Hospitality WorkplacesValue:What is your idea of a good job?()achancetotravel()friendlycolleagues()teamwork()agoodsalary()flexibleworkinghours()longholidays()jobstability()opportunitytomeetpeople()responsibilityforotherstaff()benefits(commission,cheapholidays)()security()out

6、doorworkUnit 1 Careers in Hospitality IndustryEnglish for Hospitality WorkplacesWhat skills do you have now?computerlanguagecommunicationpublicrelationsleadershipteamakingcoffeemakingcookingE-commercePhotoshopMicrosoftwordexcelteamworkUnit 1 Careers in Hospitality IndustryEnglish for Hospitality Wor

7、kplacesWhatsectorofthehospitalityindustrymostappealstoyou?Unit 1 Careers in Hospitality IndustryEnglish for Hospitality WorkplacesMake your own study planUnit 1 Careers in Hospitality Industry1styear2ndyear3rdyearEnglish for Hospitality WorkplacesAtravelagencyissupposedtodesigntourroutes,workouttour

8、plans,fixtourprices,buyinsurancefortourists,andadvertisetourservicestoattractclients.Atypicaltravelagencyhasarackofcolorfulbrochuresthatillustratethedelightsofferedbyawidevarietyoftours.arackof一架子InthebedroomclosethangT-shirts,dressesandarackofbowties.Hehadarackofchildrensbooks.delightn.afeelingofve

9、rygreatpleasure.樂趣v.使高興，欣喜；喜歡，愛好Samplingthelocalcuisineisoneofthedelightsofholidayingabroad.Hedelightsinmusic.Unit 2 Travel AgentReading:TravelagencyandtravelagentEnglish for Hospitality WorkplacesTravelagentisatrainedprofessionalwhoseexperienceenableshimorhertocounselaclientonhowtotravelwiselyandwi

10、thintheconfinesofabudget.Atravelagentisthusanexpert,knowledgeableinschedule,routine,lodging,currency,prices,regulations,destination,andallotheraspectsoftravelandtravelopportunities.Travelagentsneedtobeoutgoingandapproachable,withexcellentcustomerserviceskills.withintheconfinesof在（范圍）之內(nèi)Thisquestionwa

11、sdiscussedwithintheconfinesofthegroup.Wemustoperatewithintheconfinesofthelaw.Approachable英prtbl美protbladj.Friendlyandeasytotalkto和藹可親的;平易近人的Heissofriendlyandapproachablethatyoucantalktohimatanytime.Smilingmakesyoulookfriendly,approachableandcheerful.Theiractivitiestypicallyinclude:Sellingholidayandt

12、ravelproductstocustomers.Advisingclientsaboutpassport,vaccination,visa,foreigncurrencies,travelinsurances,localattractions,climate,customsandanythingelsethatconcernstheirtrip.Organizingdisplaysofpromotionalmaterial.Dealingwithcomplicatedcustomeritineraries.Handlingcustomerordersandpayments.Liaisingw

13、ithtouroperatorsandotherkeypartnerssuchashotelsandairlines,regardingbookingsandschedules.Dealingwithcomplaints.UsingandupdatingITskills,sinceinformationonholidaypackagesandbookingsisusuallyaccessedviaanetwork.vaccination英vksnen美vksnenn.takingavaccineasaprecautionagainstcontractingadisease種痘，接種;牛痘疤An

14、yonewhowantstoavoidtheflushouldconsidergettingavaccination.Vaccinationhasapreventiveeffect.liaise英liez美liezvi.Toworkcloselywithsbandexchangeinformationwiththem聯(lián)絡(luò);與建立聯(lián)系Toactasalinkbetweentwopeopleorgroups做聯(lián)系人，擔(dān)當(dāng)聯(lián)絡(luò)員Hisjobwastoliaisebetweenthetwodepartments.Socialservicesandhealthworkersliaiseclosely.U

15、nit 2 Travel AgentEnglish for Hospitality WorkplacesKey wordstravelagencytravelservicetourwholesalertourretailerCITSChinaInternationalTravelServiceCTSChinaTravelServiceCYTSChinaYouthTravelServiceUnit 2 Travel AgentEnglish for Hospitality WorkplacesTypes of TourpackagetourindependenttourF.I.T(FreeInd

16、ependentTraveler)backpackergapyearMICEMeetings,Incentives,Conventions&ExhibitionsUnit 2 Travel AgentEnglish for Hospitality WorkplacesWorkplaces in Travel AgencytouroperatortourguidetourleadernationalguidelocalguidetravelagentUnit 2 Travel AgentEnglish for Hospitality WorkplacesWhatdoesatouristusual

17、lycareaboutwheninquiringaboutapackagetour?Unit 2 Travel AgentEnglish for Hospitality WorkplacesProcedures of Tour InquiryUnit 2 Travel AgentEnglish for Hospitality WorkplacesRank the correct operation procedure of travel inquiry.a.Inquiretheguestsideaaboutdestination,timetotravel,NO.Oftravelersetc;b

18、.Leaveyourcontactnumberandexpressyourwishestoofferassistanceanytimeinthefuture.c.greetandwelcometheguest;d.Introducethetourpackageofferedbythetravelserviceaccordingtoguestsneed;e.Takeanoteofguestsnameandcontactnumberifpossible;f.Introducedestinationsandattractions;g.Giveguesttravelbrochureforfurther

19、information;Correctprocedure:caf dgeba.greetandwelcometheguest;b.Inquiretheguestsideaaboutdestination,timetotravel,NO.Oftravelers,etc;c.Introducedestinationsandattractions;d.Introducethetourpackageofferedbythetravelserviceaccordingtoguestsneed;e.Giveguesttravelbrochureforfurtherinformation;f.Takeano

20、teofguestsnameandcontactnumberifpossible;g.Leaveyourcontactnumberandexpressyourwishestoofferassistanceanytimeinthefuture.Unit 2 Travel AgentEnglish for Hospitality WorkplacesProcedures of Tour Inquirygreetandwelcometheguest;Inquiretheguestsideaaboutdestination,timetotravel,NO.Oftravelers,etc;Introdu

21、cedestinationsandattractions;Introducethetourpackageofferedbythetravelserviceaccordingtoguestsneed;Giveguesttravelbrochureforfurtherinformation;Takeanoteofguestsnameandcontactnumberifpossible;Leaveyourcontactnumberandexpressyourwishestoofferassistanceanytimeinthefuture.Goodmorning.SunshineTravel.Wha

22、tcanIhelpyou?Goodafternoon,sir.MayIhelpyou?Doyouhaveanydestinationinmind?Whenareyouplanningontraveling?Howmanypeoplearethereinyourgroup?HaveyoueverbeentoGuilin?OctoberistheperfectseasontovisitBeijing.HowaboutBaliisland?ItswarmduringtheSpringFestival.Wehaveatwo-dayweekendpackagetourtoLiRiver.MayIsugg

23、esttoyouour3-day-2-nightpackagetourtoBeijing?Itincludesround-tripairticketsbetweenGuilinandBeijingandfournightshotelaccommodationandallthemealsduringthetour.Wewillpaytheadmissionsforthescenicandandhistoricalspots.Itwillcoverallthefeesofthetrip.Childrenunder1.2minheighttravelfree,exceptfortheirmealsa

24、ndairtickets.Onthefirstday,thetourwillvisit,onthesecondday,theywilltour,onthelastday,theywillvisitAnEnglish-speakingtourguidewillaccompanyyoutothefivedestinations.Wewillpickyouupjustinfrontoftheagencyat8:00amSundaymorning.MayIhaveyournameandphonenumber?HereisthebrochureforBaliIsland.Youwillreceiveou

25、rtravelleafletverysoon.Hereismybusinesscard.Pleasefeelfreetocontactmeifyouhaveanyquestions.Pleasereadtheitinerarycarefully.Unit 2 Travel AgentEnglish for Hospitality WorkplacesConversation ThedialogueonPage11isbetweenatravelagentandaguest.Readthedialogueandlearnhowtointroduceandrecommendpackagetourf

26、orthetourists.Unit 2 Travel AgentEnglish for Hospitality WorkplacesDestination:目的地（國家、地區(qū)）Spainisstillourmostpopularholidaydestination.StLuciaisstillmercifullyundevelopedasatouristdestination.Attraction:aninterestingorenjoyableplacetogoorthingstodo.吸引物、景點(diǎn)Thefilmsetshavebecomeatouristattraction.Buckin

27、ghamPalaceisamajortouristattraction.Scenicspot:風(fēng)景區(qū)、名勝Thislakehasbeenascenicspotforalongtime.MountHuangshan,ascenicspotinChina,formsapicturesquelandscape.Unit 2 Travel AgentEnglish for Hospitality Workplacesround-trip ticket 往返票，雙程票Ifyouplantoreturn,thenitscheaperifyoubuyaround-tripticket.Couldyouple

28、asetellmehowmuchisaround-triptickettoLosAngeles?Practice單程票單程票六美元，往返票十美元One-wayticketSixdollarsforone-wayticket,ortendollarsforaround-tripticket.Unit 2 Travel AgentEnglish for Hospitality WorkplacesWarm upHaveyoueverplanatourforyourself?Whyistailor-madetourmoreandmorepopularnow?Unit 2 Travel AgentEn

29、glish for Hospitality WorkplacesCompareUnit 2 Travel AgentPackagetourTailor-madetourexpensedestinationaccommodationscheduleEnglish for Hospitality WorkplacesKey Wordstailor-madebackpackerFreeindependenttravelerresortitinerarybrochurecruisehighseasonlowseasonexperiencesustainableUnit 2 Travel AgentEn

30、glish for Hospitality WorkplacesUseful SentencesWeofferprivatetourwhichistailor-madeforyouaccordingtoyourtimeandneeds.Thetailor-madetourgroupissmall,youcantravelwithyourfamilyandyourfriends.OctoberisthebestseasontovisitBeijing.Nextmonthistheperfecttimetovisitthere.Allthehotelroomsenjoyfantasticseavi

31、ew.Weoffertourguideserviceandlocaltransportationifyoulike.Itwouldbeanamazingexperienceforyourfamily.Unit 2 Travel AgentEnglish for Hospitality WorkplacesConversationThedialogueonPage12isbetweenatravelagentandaguest.Readthedialogueandlearnhowtorecommendtailor-madetouraccordingtoguestsneed.Unit 2 Trav

32、el AgentEnglish for Hospitality Workplacestailor-made 定制的，度身定做的(speciallydesignedforaparticularpersonorpurpose.)Atailor-madesuitEachclientsportfolioistailor-made.Practice未來，你可以得到一本根據(jù)你的需要量身定制的書。這是我們定制的茶文化游。Thisisourtailor-madeTeaCultureTours.Inthefuture,youcangetonetailor-madebooktoyourownneeds.Unit

33、2 Travel AgentEnglish for Hospitality Workplaceshighly recommend極力推薦;強(qiáng)烈推薦Ireallygotalotoutofthisbook.Ihighlyrecommendit.Itsamagicalplace.Ihighlyrecommendit.Practice我們鄭重向貴公司推薦這種產(chǎn)品。我極力推薦此地。Wehighlyrecommendthisproductforyourcompany.Ihighlyrecommendthisplace.Unit 2 Travel AgentEnglish for Hospitality WorkplacesUnit 3 Meeting GuestsWarm up:Documents for Traveling Unit 3 Meeting GuestsEnglish for Hospi